Terms of service

Last updated: October 19, 2026

These are the rules for buying from First Frost Home (firstfrosthome.com). We've kept them short and plain. By placing an order, you agree to them.

1. Who we are

First Frost Home sells Winter-Ready House supplies: small, useful things for getting a U.S. home ready for winter. It is run by one person, Miguel Nunes da Costa, a sole trader, Rua João Barata 1, 7320-102 Castelo de Vide, Portugal. Email: help@firstfrosthome.com.

First Frost Home and Old Ways Press, which publishes our guides, are run by the same person. We reply within 6 hours, Monday to Friday, 9 am–5 pm Eastern.

2. Our tips

The tips in our videos and guides are general how-to information for your own home. They don't replace the instructions that come with your stove, furnace, appliances or tools, or the advice of a licensed professional.

3. Who can order

You need to be at least 18 years old. Our shop is for customers in the United States. Right now we ship only to the lower 48 states and Washington, D.C. (see our Shipping Policy).

4. Our products and photos

  • Each product page lists everything in the box, with the counts and sizes. Please read the notes there, such as whether a battery is included.
  • Some photos show the item in a styled or illustrated room. The real item, its color or its packaging may look a little different.
  • Our stove fan is made in China and shipped from overseas.
  • Please use each product as its instructions say.
  • If a product seems unsafe, or someone got hurt using it, please stop using it and email us right away at help@firstfrosthome.com. We answer these first.

5. Prices and payment

  • Prices are in U.S. dollars (USD).
  • Our stove fan includes U.S. shipping in the price. If the items we mail to you add up to less than $15, shipping is $5.95.
  • The total you see at checkout, before you pay, is what we charge. We don't add fees afterward. Because our business is in Portugal, some banks add a small foreign transaction fee; many cards don't. Your bank can tell you.
  • If you pay by card, your statement will show FIRSTFROSTHOME.
  • If a price on our shop is plainly wrong (a typing mistake), we'll email you before we ship. You can choose to pay the right price or cancel for a full refund.
  • We may change prices for future orders. A change never affects an order you've already placed.

6. Your order

  • After you pay, you get an order confirmation email. That means we've accepted your order.
  • If we later find we can't ship it on time (for example, it runs out of stock), we'll email you right away with a new date and the choice to keep your order or cancel for a full refund. If we can't ship it at all, we refund you in full.
  • You can cancel any time before your order ships. Just write to us.

7. Our guide and cards

The guide (PDF) and our big-print cards are for you, your household and anyone you give our stove fan to. You're welcome to print them for that. Please don't sell them, share them publicly or post them online.

The words, pictures and videos belong to us.

8. Shipping and refunds

How we ship is in our Shipping Policy. Our 30-day money-back promise, and the longer refund window for orders placed from November 1 to December 24, are in our Refund Policy. Both are part of these terms.

9. What we're responsible for

  • We're responsible for sending what you paid for, as described, and for keeping the promises in our policies.
  • If something goes wrong with an order, the most we will owe you is a refund of what you paid for that order, except where the law does not allow this limit.
  • We're not responsible for losses we couldn't reasonably foresee, for delays caused by things outside our control (such as severe weather or problems at the delivery company), or for harm caused by using a product in a way its instructions warn against. Even then, you can still cancel for a full refund as our Shipping Policy explains.
  • Nothing in these terms limits our responsibility for death or injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit.
  • Besides our money-back promise, we don't give a separate written warranty. This doesn't take away any rights your state's law gives you.

10. If we disagree

Please write to us first. Most problems are fixed by email within a day or two.

These terms are governed by the laws of Portugal. This does not take away the protection of the consumer laws of the state where you live.

11. Changes to these terms

We may update these terms. The version on the shop on the day you order applies to that order.

12. Contact

First Frost Home · Miguel Nunes da Costa · Rua João Barata 1, 7320-102 Castelo de Vide, Portugal
Email: help@firstfrosthome.com. We reply within 6 hours, Monday to Friday, 9 am–5 pm Eastern.